Beowulf Blockchain, the pioneer of the decentralized cloud network for communication services, announced a strategic partnership with Thien Tu, a leading Business Process Outsourcing for call center services, to bring its customer services to a scalable level worldwide. Beowulf Blockchain will offer Thien Tu an innovative and effortless QUICKOM Call Center with video and AI technology, enabling it to provide a higher level of customer success to its current customers, such as Samsung Vietnam.
Mr. Duong Quoc Hung, the Director of Thien Tu, said: “We aim to utilize the decentralized cloud network to scale our customer service globally while increasing the quality of the customer experience. With the help of the QUICKOM video-based call center, we can accomplish our long-term objectives quickly.”
QUICKOM Call Center allows call agents to contact all customers on the spot by scanning QR codes with the camera on their smartphone, without any complex accessories required. Communication between call agents and customers is significantly streamlined due to faster connections, high-quality videos, and authentic sound.
“We are pleased to support Thien Tu, to achieve its mission. With our cutting-edge video-based call center and AI technology in QUICKOM Call Center suite, Thien Tu will be able to deliver scalable excellent customer services while reducing the operating costs,” Dr. William — CEO of Beowulf Blockchain — explained.
About BEOWULF BLOCKCHAIN
Beowulf is a US-based B2B platform providing communication services via a decentralized cloud network of computing resources worldwide. We bring transparency and immediate solutions for all users and business clients in many fields such as hospital healthcare, call centers and educational institutions, so that any business can rapidly integrate communication capacities.
QUICKOM by Beowulf utilizes US patent-pending QR code technology to redefine corporate and academic communications, making them more flexible and intelligent to help academic institutions and enterprises worldwide to stay ahead. True to its roots as a technology disruptor, QUICKOM’s flexible approach helps to better serve the growing collaboration, communication, and customer experience needs of companies across a variety of channels. QUICKOM is built on the world’s most flexible decentralized cloud communications platform and offers a suite of services encompassing call center, classroom, conference, and corporate communication solutions, as well as unified communications with a focus on privacy protection for personal use.
About THIEN TU
Thien Tu is a leading provider of multichannel demand generation and customer engagement services for leading companies, including Samsung Vietnam, Nokia, Vinaphone, Huawei and others. Thien Tu helps brand partners optimize the lifetime value of customer relationships by building an exceptional customer experience that attracts, converts, engages and retains customers. By partnering with Thien Tu, business clients receive the full benefit of this evolution, with access to our end-to-end solutions in process automation, marketing, sales and customer care. Thien Tu can provide the teams, systems, and technology that business clients need to streamline and optimize all phases of their customer journey.