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QUICKOM Partners with Bvnex Exchange to Enhance Customer Experience Via Multichannel Communications

By Mary T. | February 15, 2020

QUICKOM by Beowulf Blockchain, a world-class leader in real-time communication solutions, today announces its partnership with Bvnex Exchange, a fast-growing Vietnam-based cryptocurrency exchange with cutting-edge technology and security for users. The partnership integrates QUICKOM communication toolkits directly into the Bvnex’s platform, enabling high-quality and seamless communication directly with their customers right on the web-based interface, and on the channels they prefer, such as Telegram.

By partnering with Beowulf, Bvnex is now able to receive inbound communication from their customers, with options for messaging, as well as high-quality voice and video calling. Bvnex users can directly reach the support team in real-time by scanning the QR Code on the Bvnex’s website, or click on the link provided under their account page for KYC verification, or any inquiries.

QUICKOM is an innovative, feature-rich communication pioneer providing businesses with the ability to streamline customer communications, collaborate internally, and respond quickly and effectively to customer requests. The QUICKOM’s integrated solution with Telegram, meanwhile, empowers customer-facing Telegram communities across numerous industries to offer better service, improved productivity while gaining a sustainable competitive edge for their business.

By integrating the QUICKOM chatbot into the Telegram group chat, the administrators of Bvnex community group can now give their users an option to make voice/video calls instantly to their call center for a range of services including customer support, technical help, etc. simply by pressing the unique button located near the text box section, or using the simple command line “/call”.

Beowulf’s Founder and CEO, Dr. William H. Nguyen and Bvnex’s Co-Founder and CEO Trang Phung at the signing ceremony

“We strive to embed complementary technology into Bvnex that can help accelerate customer engagement,” said Trang Phung, Co-Founder and CEO of Bvnex. “Our partnership with QUICKOM goes a step beyond. It enables us to instantly connect with customers on the most popular and in-demand channels, without compromising on costs, and the agility in rolling out new services to users.”

Since its inception, QUICKOM has established enterprise-class communication suites for over 35,000 businesses looking to invest in advanced technologies, improve systems for integrating customer communications, and in turn, improve efficiency while gaining a sustainable competitive advantage for their business. QUICKOM requires no additional equipment or start-up costs, and can be implemented immediately.

“Our team sees massive opportunity in creating best-in-class solutions that can help Bvnex to be highly nimble and agile in serving their users, and in the process, transforming the customer experience,” said Dr. William H. Nguyen, Founder and CEO of Beowulf Blockchain.

About QUICKOM 

QUICKOM by Beowulf Blockchain utilizes the US patent-pending QR code technology to redefine corporate communications, making them more flexible and intelligent to help enterprises the world over stay ahead. True to its roots as a technology disruptor, QUICKOM’s flexible approach helps better serve the growing collaboration, communications, and customer experience needs of companies, across all communications channels. QUICKOM is built on the world’s most flexible decentralized cloud communications platform and offers a suite of services encompassing call center and corporate communication solutions, as well as unified communications with a focus on privacy protection for personal use.

About Bvnex Exchange 

Bvnex Exchange is a fast-growing Vietnam-based crypto exchange with a focus on security and protection of users’ assets. Through its wide range of products and service offerings, Bvnex strives to pioneer a new channel for primary market investment, and in the process, become the most professional comprehensive service platform for crypto assets in Vietnam.

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